roundtable meetingMost teams come together simply to service the legal needs of an institutional client. There is rarely a formal definition of the lawyers’ roles, a strategic plan to focus their client development efforts, and an effective structure for accountability and follow-through.

Our client team training program introduces your client teams to key concepts and practices that help them accomplish the following:

  • Understand key roles and performance standards
  • Establish sustainable best practices for client service and issue-spotting
  • Identify a strategic plan that expands the client relationship
  • Generate additional revenue and improve profitability across a broader range of clients
  • Create a greater emphasis on an exceptional client experience
  • Enable the client team to identify and proactively pursue cross-selling opportunities

Servicing existing needs is table stakes. Construct client teams that know how to capitalize on the full potential of the client opportunity. Contact us to begin the conversation.